I had gotten a quote from another dealer for a CR-V for my daughter and was planning to close on the deal the next week and the dealership was a few blocks from my home. I had to go to Bourbonnais on business and decided to stop at Bill Kay's just to check. I met Karen Flinn and I was impressed with her knowledge and the way she treated me. There was no pressure to buy and the entire staff were friendly and professional. The quote was fantastic that Karen offered and I didn't feel I had to look any further. I live 35 miles away but it was worth the ride. I recommend this dealership and look for Karen Flinn, she is the best.

Great vehicle, a great team. Excellent experience. I wish checking out were a little faster once we had decided to buy, but it hasn't ever been anywhere LOL.

My car was very well serviced and everyone was polite. However, you could take some pointers from other local dealers! The dealership where I used to go had a coffee machine and bottled water for customers, in addition to individually wrapped cookies and vending machines. That was always appreciated!

I am extremely pleased with the service I received from both Bert Tarzan and Jeff Linder on the purchase of my new 2025 Honda CR-V Hybrid. The whole deal went very smoothly and love my new car. Thank you Bert and Jeff

I went in for an oil change and to check a few other things. It only took 45 minutes and I was out of there. Happy customer!

An Outstanding Service Experience When it comes to automotive service, the experience can be just as important as the work performed on the vehicle. A recent visit to a local service center highlighted the exceptional customer service that can make a routine appointment feel like a luxury experience. From the moment of arrival, the staff greeted customers with warmth and professionalism, setting a friendly tone for the visit. The lounge area was immaculate, offering a comfortable space for customers to wait. It was well-stocked with amenities, including freshly brewed coffee, vending machines filled with water, and individually wrapped cookies, adding a personal touch to the waiting experience. The attention to detail extended to the care of the vehicles. The team took meticulous care of each car, ensuring that from start to finish, the service was thorough and thoughtful. This level of dedication and customer care is why this service center comes highly recommended. For those seeking not just auto service, but a pleasant and attentive experience, this establishment stands out as a prime example of customer service excellence.